What is the minimum order quantity?
MOQ depends on the model, customization, packaging and production arrangement. Standard models can be more flexible than fully customized products. We confirm MOQ in writing with the quotation.
Wholesale purchasing guide
Questions to settle before ordering a sauna.
Clear answers protect both buyer and supplier. Exact commercial and technical terms are always confirmed in the quotation and approved specification.
Can you provide OEM or private-label products?
Available options may include logos, labels, manuals, packaging, selected controls, finishes and model-dependent features. The program depends on product type and order volume.
Can voltage and plugs be configured for my country?
Yes, where supported by the selected model. Provide voltage, frequency, plug type and local compliance requirements before quotation. A qualified local electrician must verify installation.
Which certifications are available?
Availability varies by model, component, market and certificate holder. We provide available documents for verification. No certification should be assumed until the exact document scope is confirmed.
Can I order a sample?
Sample or trial-order availability depends on model, production status, customization and destination. Sample cost and freight are quoted separately.
What is the production lead time?
Lead time depends on model, quantity, customization, material availability and production schedule. The confirmed period and starting milestone appear in the quotation or order.
Do you provide installation?
Available manuals and model documents can be supplied. Installation should be completed and approved by qualified local professionals familiar with electrical, plumbing and building requirements.
How are products packed and shipped?
Package dimensions, gross weight, loading quantity and shipping terms are confirmed by model. These details are especially important for warehouse planning and landed-cost calculations.
What warranty is provided?
Warranty scope and duration must be confirmed for the selected product and order. The written agreement should define covered components, exclusions, spare parts and claim procedures.